Privacy Policy

At Cutecloth (cutecloth.in), operated by Heelal Handel Private Limited (“Cutecloth”, “we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, and the choices you have.

1. Introduction

This Policy applies to all information collected through our website cutecloth.in, related mobile experiences, customer support interactions, and any other services we offer that link to this Policy. By using our website or placing an order with us, you agree to the collection and use of information as described here.

2. Information We Collect

We may collect the following categories of information:

• Personal details — name, email address, phone number, shipping and billing address, provided when you create an account, place an order, or contact us.
• Order information — products purchased, order value, order history, and delivery preferences.
• Payment information — processed securely by our third-party payment gateway partners; we do not store your full card, UPI, or net-banking credentials on our servers.
• Account information — username, password (encrypted), wishlist, and saved addresses, if you register on our site.
• Technical & usage data — IP address, browser type, device information, pages visited, and time spent, collected automatically via cookies and similar technologies.
• Communications — messages you send us via email, contact forms, or social media, including any details you choose to share.

3. How We Use Your Information

We use the information we collect to:

• Process, pack, and deliver your orders, and keep you updated on their status.
• Create and manage your account and provide customer support.
• Process payments and prevent fraudulent transactions.
• Send order confirmations, shipping updates, and — where you’ve opted in — offers, new arrivals, and newsletters.
• Improve our website, product range, and shopping experience through analytics.
• Comply with legal, tax, and regulatory obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how visitors use our site, and personalise content and ads. You can control or disable cookies through your browser settings; note that some parts of the site may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We may share it with:

• Logistics & courier partners — to deliver your orders to the address you provide.
• Payment gateway providers — to securely process your transactions.
• IT & hosting service providers — who help us run and secure our website.
• Marketing & analytics tools — to understand site usage and, where you consent, send relevant communications.
• Legal or government authorities — where required by law, court order, or to protect our rights.

6. Payments

All online payments on cutecloth.in are processed through PCI-DSS compliant, RBI-authorised payment gateway partners. Your card and banking details are encrypted and handled directly by these providers under their own privacy and security policies — Cutecloth does not have access to or store your complete payment credentials.

7. Data Security

We use reasonable administrative, technical, and physical safeguards — including encrypted connections (SSL/TLS), restricted access to personal data, and secure servers — to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy — including order history, warranty, tax, and accounting requirements — unless a longer retention period is required or permitted by law.

9. Your Rights & Choices

You may, at any time:

• Request access to, correction of, or deletion of your personal information.
• Withdraw consent for marketing emails or SMS by using the “unsubscribe” link or contacting us directly.
• Ask us to clarify how your data is used or request a copy of the data we hold about you.

To exercise any of these rights, write to us at heelalehandel@gmail.com.

10. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below. If you have any concerns or complaints regarding this Policy or the handling of your personal data, please reach out:

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Company: Heelal Handel Private Limited
• Address: 32-B G/F Vill Patparganj, Near PPG, East Delhi, Delhi, India, 110091
• Email: heelalehandel@gmail.com